As you can see a vertical pink line has appeared top to bottom on my screen and I can’t get rid of it. After realising  that it wasn’t going away my first thought that it was going to be really expensive to fix . My second thought was to google the problem,  see if anybody else had the same issue and how much a new screen was going to cost.

It didn’t take long to find that this is quite a big problem and that apple support / genius bars were pretty useless if like me, you didn’t have Applecare, Apples expensive extended warranty program. I found that some owners of iMacs with serial numbers starting with W860…  and ending with …U2N were getting some luck and receiving free repairs. Unfortunately my iMac wasn’t in that range of serial numbers.

I called Apple and explained the problem expecting to be told that my repair would cost several hundred pounds. I was ready to politely fight my corner and explain that I though it was a common fault and that I shouldn’t have to pay etc…

However… The guy at Apple was really good to me. He took a few details, made me reboot the mac etc… then put me on hold for about 2 mins. He came back with a reference number and told me that it would be fixed for free at an Apple retail store or approved Apple service centre. There’s an Apple store roughly 3 miles away so I’m taking it there for my free repair this weekend.

I’ll update if I have any problems.